Privacy Policy
Last Updated: 16 August 2025
Information We Collect
Account Information: Username, email address, and password for guardians
Child Profiles: Username, age, and profile information for children
Family Relationships: Guardian-child relationships and family structure
Quest and Reward Data: Quests created, completed, rewards earned, and progress tracking
Chat Messages: Messages exchanged between family members within the app
Settings Preferences: Notification preferences and app settings
How We Use Your Information
For Guardians: Create and manage child accounts, set up quests and rewards, monitor progress
For Children: Access personalized quests and rewards, track progress and achievements
General Purposes: Provide app functionality, improve user experience, ensure security
Data Security
Encryption: All data encrypted in transit and at rest
Access Controls: Strict access controls and authentication
Regular Security Audits: Ongoing security assessments
Secure Infrastructure: Cloud-based security with industry standards
Children's Privacy (COPPA Compliance)
Parental Consent: Verifiable parental consent required for children under 13
Child Data Protection: Children's data stored securely and separately
Limited Collection: Minimal personal information collected from children
Parental Control: Full control over child's account and data
Your Rights
Access and Control: Access, correct, delete, and export your data
Account Management: Update profile, change preferences, manage child accounts
Data Deletion: Delete account and data within 30 days
Opt-out Options: Control communications and data collection
Account Deletion and Data Removal
How to Delete Your Account
Option 1: Through the App (Recommended)
- Open the Falak App on your device
- Go to Settings → Profile icon or menu button
- Select "Settings" from the menu
- Navigate to Account section
- Select "Delete Account" option
- Read deletion information carefully
- Enter confirmation code if prompted
- Tap "Delete Account" to confirm
Option 2: Email Request
Send an email to support@falak.app with:
- Your full name
- Email address associated with your account
- Username (if different from email)
- Reason for account deletion (optional)
- Request for account deletion
What Happens When You Delete Your Account
Immediate Effects:
- Your account will be marked for deletion
- You'll receive a confirmation email with a deletion code
- Your account becomes inactive immediately
Data Deletion Timeline:
- 30-day grace period: Your data is retained for 30 days
- After 30 days: All personal data is permanently deleted
- Legal retention: Some data may be retained if required by law
What Gets Deleted
Personal Information:
- Profile details and preferences
- Quest history and progress
- Reward earnings and achievements
- Chat messages and communications
- Settings and configurations
Family Data:
- Child profiles (if you're a guardian)
- Family relationships and connections
- Shared quests and rewards
- Family chat history
Account Recovery During Grace Period
Can I Cancel the Deletion?
Yes! During the 30-day grace period, you can:
- Log back into the app using your credentials
- Go to Settings → Account
- Look for "Cancel Account Deletion" option
- Confirm cancellation to restore your account
What Happens After Cancellation?
- Your account is fully restored
- All data remains intact
- You can continue using the app normally
- No data loss occurs
Important Considerations
Before Deleting Your Account:
- Export Your Data (Optional): Request a data export before deletion
- Inform Family Members: Let family members know about your decision
- Cancel Subscriptions: Cancel any active subscriptions
After Account Deletion:
- Uninstall the app from your devices
- Clear any cached data
- Monitor your email for confirmation
Data Retention
Service Provision: Retain data as long as necessary for services
Legal Compliance: Retain data required by law
Account Deletion: Delete personal information within 30 days
Exception: Some data may be retained for legal compliance
Frequently Asked Questions
Account Deletion
Q: How long does account deletion take?
A: Your account is marked for deletion immediately, but data is permanently removed after 30 days.
Q: Can I recover my account after 30 days?
A: No, after the 30-day grace period, account recovery is not possible.
Q: What happens to my child's account if I'm a guardian?
A: Child accounts are also deleted when the guardian account is deleted. Consider transferring guardianship if needed.
Q: Can I delete just my child's account?
A: Yes, you can delete individual child accounts through the app settings without deleting your own account.
Data and Privacy
Q: How is my data protected during deletion?
A: All deletion requests are processed securely with encryption, limited staff access, and comprehensive audit trails.
Q: Can I export my data before deletion?
A: Yes, you can request a data export during the grace period to keep a copy of your information.
Q: What data might be retained for legal reasons?
A: Transaction records, security audit logs, and data required for legal compliance or ongoing investigations may be retained.
Q: Is my data shared with third parties during deletion?
A: No, your data is not shared with third parties during the deletion process. All handling is internal and secure.
Support and Assistance
Q: What if I forgot my password but want to delete my account?
A: Contact support@falak.app and they can help verify your identity and process the deletion.
Q: How quickly will I receive a response to my deletion request?
A: Support typically responds within 24 hours, and account deletion is processed within 30 days.
Q: Can I get help with the deletion process?
A: Yes, our support team is available to guide you through the deletion process and answer any questions.
Contact Information
Email: privacy@falak.app
Support: support@falak.app